Mediation Service

Our aim at Stress Management Plus is to help your business to perform, to avoid conflict at work and to minimise the impact it can have on a personal, professional, business and financial level. We provide Mediation Services tailored to you - this ranges from the provision of an ongoing mediation service on your behalf, to helping your organisation build capability to resolve conflict informally and internally so you can provide your own service in-house.

Bespoke Mediation Service

Our team of accredited mediators are equipped to deal with all types of conflict/dispute. Each mediator has a minimum of 5 years mediation experience dealing with workplace conflict amongst individuals and teams/groups.

What sort of cases can we deal with?

In short, most types of workplace conflict can be mediated. However we can provide advice on whether a case can be mediated via our free mediation assessment service.

Typical cases that we have provided mediation for include:

Conflict between peers
Conflict between manager/member of staff
Conflict between senior managers
Group or team mediations
Bullying, harassment and/or discrimination
Conflict between an employee and a 3^rd party (e.g. contracted services)
Change resistance (working patterns, work content)
Staff appraisal disputes

Get in touch for a free mediation assessment on whether your dispute could be settled through mediation.

Mediation Skills Training

Our 1 day programme aims to build capability amongst your managers in using mediation skills to resolve workplace conflict. The programme, suitable for all managers and HR professionals, introduces delegates to the use of practical mediation techniques based on a recognised mediation model. All training is delivered by accredited mediators and experienced mediators.

Mediation Consultancy

We can help you design and introduce a mediation service in your organisation. This will range from how to build informal resolution into complaints/grievance policies, to how your organisation monitors the usage and effectiveness of mediation.

Why should your organisation consider mediation?

First things first: it works! Around 80-85% of cases that enter mediation are successfully resolved needing no further formal action. There are a number of other benefits from pursuing this informal route:

Speed – Mediation can resolve conflict swiftly, even the most complex case (i.e. group mediation) can be resolved with 1-2 days avoiding the lengthy timescales involved in litigation or formal processes.

Cost – Just think about the time managers spend in dealing with a conflict that has entered a formal process. On average 9.5 days of management/administration time is used dealing with such an issue, of this an average of 7.7 days is senior management time*. Then add on the potential costs of a case going to tribunal: in 2010 the British Chamber of Commerce estimated the average cost of claims at Employment Tribunal as £8,500. Just one case being successfully resolved through mediation could save your organisation significant sums of money.

Confidential– Mediation is a confidential process and as such does not reach the public domain. This can be hugely important in protecting your organisation’s reputation and image.

Long Term Solution– Mediation fosters ongoing working relationships allowing disputing colleagues to continue working with each other. A formal/legal process would render this unlikely and in many cases impossible. A successful mediation means there is no loser (win/win) which helps to foster positive working relationships.

Informal – Although on occasion an intense and difficult process, mediation is carried out in a relaxed and safe setting often allowing a process of collaboration and negotiation that is not possible in a formal process.

Productivity/Absenteeism– With even the most complex cases often being resolved within 1-2 days there is a direct benefit to your organisation’s productivity by allowing colleagues to move on constructively from conflict and in certain cases enabling absent staff to return to work at a much earlier point.

Contact us at Stress Management Plus on 0118 9721820 or via info@stressmanagementplus.com to discuss your needs and learn how mediation can support the organisation.

We're helping organisations (see our client list) to save money every day, just in reducing sick absence costs and the costs of under-performance.

Get in touch now to start doing the same for your organisation today. Here are some example case studies demonstrating the benefits of investing in wellbeing.