Employee and Organisation Support Service

SMP’s Employee and Organisation Support Service is a confidential, one-to-one workplace listening, advice and support service for staff and managers alike. Its function is to promote, maintain and improve personal wellbeing and in doing so improve individual and corporate performance.

Employee sick absence, low morale, redundancy, organisational re-structuring, concern over possible change, stress, lack of motivation – these are all issues that affect company performance at the individual and organisational level. These issues can cost companies significant amounts of money and affect their competitiveness, through sick absence, reduced productivity or unnecessary staff turn-over. If you are looking to manage any of these issues, look no further than SMP.

THE BENEFITS OF USING AN EMPLOYEE AND ORGANISATION SUPPORT SERVICE

Our service will help your organisation to:
Improve wellbeing and performance
Cut costs (e.g. sick absence)
Reduce absenteeism
Be more profitable
Perform more efficiently
Have a more engaged, effective and productive workforce
Reduce presenteeism
Comply with the law, and reduce the likelihood of a successful claim against the employer (e.g. negligence)
Have less conflict
Deal with issues before they become problems

SUPPORT FOR ALL STAFF:
Personal issues: you may have concerns over a particular situation: e.g. relationship issues; financial problems; stress or anxiety; low mood; feeling emotional

Work issues: relationships at work; work stress; job demands; work situation; new role etc

SUPPORT FOR MANAGERS:
A support and consultancy service for line managers/HR/the organisation to help them deal with management and/or wellbeing-related issues, whether individual or organisational. This may be advice and guidance relating to a staff management issue, or on policy and procedure.

As necessary, we will refer individual members of staff on to relevant professional providers (e.g. specialist counselling services; Occupational Health; GP). The manager/HR department will normally be involved in referring staff to an Occupational Health provider. If you prefer, we can undertake this role on your behalf.

WHAT’S DIFFERENT ABOUT SMP?

We visit your office regularly, and provide face-to-face, one-to-one sessions as a matter of course. This is something other providers do not do. You therefore have a recognisable presence at regular intervals, on-site and on hand to provide support as necessary. Alternatively, if you prefer, we can provide meetings with staff at our offices. In this way, we build up a vital, intimate level of knowledge and experience of your company, its culture and its formal and informal policies and procedures.

In addition, we provide one-to-one telephone support/meetings and advice and guidance to managers, HR and the organisation more widely. Staff use the service on a voluntary basis, whether:

as an individual staff member who is struggling for example with a personal or work issue
as a manager who needs support with a work/management/staff or personal matter
the management team require advice on wellbeing policy or procedure/you want to ensure a wellbeing thread runs through what you do as a business/you’re interested in a wellbeing/stress survey

By providing an Employee and Organisation Support Service, you ensure that you are discharging your duty of care as an employer. You thereby send the message to your staff that you are interested in their health and wellbeing. This is recognised as being good for levels of morale, engagement and commitment.

Our aim is to enable staff to remain effective at work via an independent, confidential and non-judgmental service, providing listening and counselling support, advice and guidance. Where appropriate, we can also offer support to staff who are off work due to sickness.

Our function is to help the business perform, at both the individual and organisational level. We have over 25 years experience in developing people, in one-to-one support, counselling, facilitation and mediation. We have helped thousands of staff and managers to perform their roles.

OUR STAFF/SERVICES

Our staff of workplace counsellors are all highly experienced and qualified, with industry-standard/university-accredited training. This covers: Counselling; Employee and Organisation Support; Stress Management; Facilitation; Mediation; Learning and Development and Coaching. They are also either members of or are affiliated to the British Association for Counselling and Psychotherapy (BACP), or the British Psychological Society or they have experience consistent with these or similar bodies. Our Code of Ethics and Practice is based on the BACP Ethical Framework for Good Practice in Counselling and Psychotherapy. (We maintain the strictest confidentiality at all times. Statistical data only, on usage/take-up of the service, will be relayed back to the organisation on a monthly basis. We will also report back to the organisation should particular trends or patterns emerge that we deem may be of concern).

We offer a range of complementary wellbeing, stress management and mediation services: group training for staff in maintaining and encouraging resilience; group training for individuals and managers in managing pressure and preventing and managing stress; group training for staff in assertiveness skills; mediation work - dealing with staff conflict/breakdowns in communication. Further details of these services can be provided on request.

For your organisation, you can benefit from one of the following:

Comprehensive Service: Face-to-face, telephone and email support with regular – e.g. monthly - visits to your office from a workplace counsellor; telephone and email support; meetings; unlimited usage for all staff

Standard Service: Telephone and email, listening support and advice for all staff; unlimited usage (management referral for face-to-face meetings billed separately)

Pay as you Go Employee and Organisation Support Service Model: you only pay for those counselling and advice sessions your employees take up. There is a small fee for maintaining the service and for the provision of usage reports as above.

For further details of how we can support your organisation, please contact Marc Kirby via email or on 0118 9721820.

We're helping organisations (see our client list) to save money every day, just in reducing sick absence costs and the costs of under-performance.

Get in touch now to start doing the same for your organisation today. Here are some example case studies demonstrating the benefits of investing in wellbeing.